Terms & Conditions
Thank you for your custom and we'll endeavour to get your order to you as quickly as possible. Most orders are despatched within 2 working days of receipt, but sometimes take a little longer. Please note that garment and print colours are indicative and may vary slightly from your display.
Returns, Refunds & Exchanges
If the item is faulty when it arrived or you would like to exchange it for a different size then simply email firstname.lastname@example.org. You will then be given an address label and asked to return the item in its original condition, ensuring it reaches us within 7 days of you receiving the item. Please include a copy of the invoice and a note of why you're returning the item, and we'll replace it as soon as possible.
We want you to be really happy with your purchase and if you're not, we'll try our best to sort it out for you as quickly as possible.
When returning a product, you'll receive a refund to your payment card, minus any postage charges as displayed above. If you wish to exchange a product or a product is faulty, we will replace it at no extra cost.
Returns can only be accepted back if they are received in their original condition. We reserve the right to offer only a partial refund or exchange on items that are damaged or soiled. You will be responsible for the costs of returning the items to us unless the item is faulty. To ensure that your items reach us, you may also wish to obtain a Certificate of Posting or use a recorded delivery service as we can, of course, only give refunds or exchanges for goods we actually receive.
Gildan is committed to achieving the highest labour practice and working condition standards. We are devoted to maintaining an open dialogue with non-governmental organizations (NGOs), members of the labour movement, and other interested parties.
A key example of our commitment as a socially responsible employer is the successful implementation of our Social Compliance Program for labour practices and working conditions at all our geographical hubs. Our Social Compliance Program was accredited by the Fair Labour Association (FLA) in 2007. Our compliance program is designed to ensure that, at a minimum, all our facilities comply with our strict Code of Conduct, local and international laws, and the codes to which we adhere, including those of Worldwide Responsible Accredited Production (WRAP) and the FLA. When external suppliers are used, they must also adhere to these codes. This is a condition for doing business with Gildan.
Our Social Compliance Program includes the carrying out of a series of internal and third party audits each year to ensure that we deliver on our commitment to our employees, customers and other stakeholders.
AWD is use WRAP (Worldwide Responsible Accredited Production) certified factories.
WRAP's "12 Principles" are based on accepted international workplace standards and regulations which encompass human resources management, health and safety, environmental practices, legal compliance including import/export and customs conformity, security standards and local laws.
WRAP has grown to become a global leader in social compliance. Its comprehensive inspection and certification process has made it the world's largest independent social compliance certification program for the apparel/textile industry.
Public Liability Insurance
We are registered with the National Market Traders Association and have a public liability
insurance of up to £ 10 000 000.
If you have any questions about your personal information or this policy please contact us by email at email@example.com
How we collect information
We collect your personal information when you subscribe to our mailing list, contact us in person, or using an online form, communicate with us by email, telephone or post or place an order. We may also collect your personal information in-person at events which you attend.
What we collect
We may collect the following information:
- Full name
- Contact information including postal address, email address and telephone number
- IP address and other online identifiers
What we do with the information we gather
We value your privacy and will do everything we can to safeguard and secure the information we collect.
Your data is used by us, Paypal and Romancart to process your order securely. Romancart provide you with a secure shopping cart and Paypal provide you with a secure page to make payments. We will never pass your personal information on to other organisations for them to use for their own marketing purposes. We may use your personal information in the following ways:
- Giving you information about our products and promotions by email
- Administering orders made online, or in person at events
- Meeting our legal obligations
- Complying with our policies and procedures
- Responding to your enquiries
The following sections give more detail about how your personal information is used.
Email Mailing Lists
If you subscribe to our email mailing list we collect your email address and your name. We will use your contact details to send you regular emails. Every email we send will always contain a link which allows you to unsubscribe from our mailing list.
Credit and Debit Card Payments
If you use a credit or debit card to place an order online or at an event, we make sure that we keep your card details secure. Only trained and authorised staff are allowed to process card payments for phone orders, and card details are destroyed securely once the payment has been processed. Online payments are handled by third party providers PayPal – we do not process or store card details electronically. We operate in accordance with the Payment Card Industry Data Security Standard (PCI DSS). You can find out more about the PCI DSS here.
We will only use your details for marketing purposes if you have opted into receiving our updates.
We will only communicate with you in the ways that you want us to and will always respect your privacy. If you want to change how we contact you, please let us know by emailing firstname.lastname@example.org. If you change your mind and ask us not to use your personal information for marketing purposes, we will action this as soon as possible but we may keep your details on a suppression list so that we know not to contact you.
We monitor and analyse traffic on our websites to help us improve our services and we use a third party service called Google Analytics to help us do this. Google Analytics is a web analysis service provided by Google Inc. (“Google”).
How long we keep your information
We keep your personal information for as long as it is needed to provide our services and in accordance with accounting and tax rules. When we no longer need your personal information, it will be securely disposed of.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or records when you visit our site. Cookies allow our web applications to respond to you as an individual, tailoring our site to your needs, speeding up checkout or remembering your preferences. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website. Further information on deleting or controlling cookies is available at www.aboutcookies.org.
Disclosure of your information to third parties
We will never sell, distribute or provide your personal information to third parties unless we have your explicit permission or are required to by law.
- You may request details of personal information which we hold about you.
- You have the right to ask us to erase your personal data.
- You have the right to edit and update your personal information at any time.
- You have the right to object to our processing of your personal information.
Should you wish to exercise any of the above rights, please contact us using the details at the beginning of this policy. Please provide as much information as possible about the nature of your request. It may take up to 28 days for us to comply with your request. If we process your personal information for the exercise or defence of legal claims or we can demonstrate compelling grounds that override your rights and freedoms we may not be able to fulfil your request. However we will always contact you to discuss further.
Data Protection Act (GDPR)
Any data collected will be held in accordance with the Data Protection Act 1998 and the EU General Data Protection Regulation.